Choosing the right financial partner for your vehicle purchase is one of the most important decisions you will make as a car buyer. Not only do you need a provider that offers competitive rates and flexible terms, but also one that delivers an excellent customer experience. That’s why we’re excited to announce that Lincoln Automotive Financial Services has been ranked No. 1 in customer satisfaction among premium automotive financing providers in the 2024 U.S. Consumer Financing Satisfaction Study by J.D. Power.
A Testament to Exceptional Service
According to the study, Lincoln Automotive Financial Services excelled in four key dimensions of customer satisfaction. It wasn’t just abor offering digital solutions; it was anchored in trust, tailored support, and personalized service—factors that truly resonate with today’s discerning customers. Participants rated their vehicle financing providers based on their level of trust, ease of doing business, quality of customer service, and digital experience solutions, in addition to how well the loan or lease met their needs.
Lincoln’s achievement is further spotlighted by the outstanding score of 722 out of 1,000, a rating that positions it above formidable competitors like Mercedes-Benz Financial Services and BMW Financial Services.
A Quote from the Leaders
Ford Credit CEO Cathy O’Callaghan expressed pride in their customer-centric approach, stating, “Our team is focused on providing our customers with the best financing experience in the business, and we’re thrilled that customers agree. Whether it’s financing a new vehicle or support during tough times such as natural disasters, every day is another opportunity for our team to provide our customers with the ease, clarity, and flexibility that makes financing with Ford Credit or Lincoln AFS the right choice.”
Responding to Market Challenges
The study didn’t just focus on success stories—it provided insights into the current financial landscape, highlighting the challenges consumers face with high vehicle loan interest rates and prices. J.D. Power noted that only a small percentage of financially vulnerable consumers have the financial buffer required to handle unexpected expenses.
Patrick Roosenberg, Senior Director of Automotive Finance Intelligence at J.D. Power, emphasized, “Auto lenders really need to tailor their offerings for the realities of the current market and recognize that a large portion of their customers may face some very real challenges managing their finances. Lenders need to ensure that their digital bill-pay tools encompass a wide range of options, such as extensions, due date changes, personalized financial planning/budgeting tools, and one-on-one advice to help consumers plan for the future.”
The Significance for Prospective Buyers
For prospective car buyers, this recognition underscores the importance of choosing a financing partner that not only meets financial needs but also adds value through exceptional service. Lincoln Automotive Financial Services leads this charge by placing customer satisfaction at the core of its operations, thus providing you with the peace of mind that your financial experience will be as seamless as possible.
Lincoln Automotive Financial Services should be high on your list if you’re considering a new or used vehicle purchase and need reliable financing. Reflecting their industry-leading satisfaction ratings, they offer a commitment to excellence that extends beyond numbers to ensure a truly supportive experience.
Finance Today and Experience Luxury Imported from Detroit
Thinking about financing your next vehicle? Visit Casa Lincoln and discover how you can benefit from the award-winning service of Lincoln Automotive Financial Services. For more details on the survey and what makes Lincoln stand out, visit the J.D. Power media release or contact our team today. We will be happy to educate you on the Lincoln brand excellence standard, our quality luxury vehicles, and astounding specials. Join us today in El Paso!
Connect with us
